How we can help
1
It depends on your needs. But ideally, in the first stage, we’d meet over a whiteboard session to identify what we want to accomplish over the full engagement: what challenges you’re facing, how you’ve tried to solve them and what you’ve learned, what additional solutions and resources we might need, how we’ll recognize successes, and so on.
2
We’ll work on helping you articulate a strategy that guides your next steps to reveal opportunities to invest in customer experience technology and internal infrastructure, and ways to improve overall data collection and use.
3
Once you have a plan, you can begin to implement it right away. And when questions and obstacles arise, we can always meet again — even monthly — to realign.
