KO Insights is a technology and strategy consulting firm committed to improving human experience at scale, even — and especially — in data-driven, algorithmically optimized, and AI-led interactions.
We help clients find the human solutions in strategic challenges and future-looking projects through an understanding of the implications of digital transformation and emerging technology on humanity, artificial intelligence ethics, decision making, and other topics that matter.
True to our name, we are driven by insights and foresights, and we deliver results through big picture keynotes, technology strategy advising, and executive team workshops.
Based in New York City with a distributed team and global reach, KO Insights is led by Kate O’Neill, a strategist and futurist who has been featured on BBC World News among other international media.
Our past clients and projects are among the World’s Most Admired, the Fortune 500, the world changers, and the most influential.
They’ve included Google, the City of Amsterdam, the United Nations COP25 Climate Change Summit, and many, many more organizations across a wide array of sectors.
Through speaking, workshops, facilitation, and strategic sessions, we’ve advised Fortune 100 corporations, major retailers, cities and civic organizations, hospitals and other healthcare entities, top universities, fast-growing startups, and non-profit organizations.
Event Organizer
Understanding the human needs and behaviors shaping our world today enables us to anticipate and prepare for future shifts. Through a combination of strategic foresight, trend analysis, and human-centric research, KO Insights applies a holistic perspective to observe global changes and identify emerging patterns that signal tomorrow’s realities. This approach empowers organizations to develop future-ready strategies, ensuring they remain relevant, impactful, and poised for growth in the evolving landscape of human experience and technological advancement.
Audience Member
Kate O’Neill is the leading experience strategy expert and thinker top organizations turn to for solving human problems at scale along with her signature “optimism about the role of technology in the world along with a firm reality check” -according to one Google executive.
Author of 6 books including her latest, “What Matters Next”, Kate’s insights and expertise have been featured in WIRED, USA Today, and many other outlets, and she has appeared as an expert commentator on BBC, NPR, Marketplace, NBC, and a wide variety of other national and international news media. She has been shortlisted for the Digital Thinking Award from Thinkers50, a global ranking of top management thinkers.
Kate has over 25 years of experience in digital innovation including having been one of the first 100 employees at Netflix, building Toshiba America’s first intranet, and leading one of the first digital strategy and analytics agencies.
KO Insights is led by Kate O’Neill and while many projects are conducted solely by Kate, sometimes the moment calls for a range of insights or a specific perspective — so we tap our network of partners and peers to enhance the results with some of the savviest and sharpest minds around.
Our current and past projects have combined the expertise and experiences of brilliant professionals who’ve worked in leadership and development roles across music, film, e-commerce, healthcare, technology, fashion, and consumer packaged goods across brands like Amazon, Google, Coke, Pepsi, Sony, Adobe, Nike, Volkswagen, and many more.
We count among our collaborators both niche experts and incredible researchers who can become near-experts in no time. For every aspect of our experience strategy projects, we assemble — like slightly nerdy superheroes — as an ad hoc team of remarkable talent and insights from around the world.
Have no fear. We’ll pull together the right team for you.
Former Client
Think about where your data + experience + strategy most needs help, especially if it involves thinking about online and offline integration, meaningful use of automation, etc.
Typically, companies who struggle with high customer acquisition costs, low retention rate, poor satisfaction and/or referral rates could benefit from a clearer strategy and better definition of the experience they want people outside and inside of the company to have.
Through the KO Insights experience strategy consulting methodology, Kate O’Neill helps companies think about the people inside and outside their organization and align what they see, think, and do for best results.
The approach is iterative, experience-rich, data-informed, insightful, and human-centric.
Former Client
Former Client
Below are just a few highlighted successes and case studies of some of the forward-looking, human-centric strategic work we’ve done for clients, whether through speaking, workshops, or consulting, or a combination of those services.
Industry or vertical: high tech
Engagement type: “facilitated keynote” for offsite retreat
Problem area: future-readiness, human experience strategy, integrative strategy
Industry or vertical: intergovernmental organization, climate
Engagement type: expert panel facilitation
Problem area: climate change, sustainability, future-readiness
Industry or vertical: executive association
Engagement type: “facilitated keynote” & interactive exercise
Problem area: future-readiness, digital transformation, innovation
Industry or vertical: global governance
Engagement type: customized insights, keynote speaking
Problem area: digital transformation, human experience strategy, future-readiness
Industry or vertical: cities
Engagement type: customized insights, keynote speaking
Problem area: digital transformation, human experience strategy, future-readiness
Industry or vertical: institutions
Engagement type: customized insights, virtual program
Problem area: digital transformation, integrative strategy, future-readiness
Reach out below and let us help you start adapting today to the future you want to have.
